TERMS OF USE
User - an individual, a visitor to the site who intends to place an order on the website latartehome.com
Buyer - User who placed an order on the website latartehome.com
Seller - Online store located on the Internet at latartehome.com
Website - latartehome.com
Product - Aroma candles, aroma diffusers, accessories for them
Order - selected products and placed an order through the website's shopping cart by clicking the checkout button and accepting the terms of this agreement
1. general provisions
1.1 The Seller sells goods through the Online Store at latartehome.com
1.2 By ordering goods through the Online Store, the user agrees to the Terms of Sale of Goods set out below.
1.3 These Terms may be amended by the Seller unilaterally without notifying the User/Buyer of such amendments. The new version of the Terms shall enter into force from the moment of their publication on the Site.
1.4 The Terms come into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order via mail, call, or any communication channel such as messengers, etc.
1.5 By informing the Seller of his/her email address and/or telephone number, the Site Visitor/User/Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties engaged by him/her for the purposes of fulfilling obligations to the Site Visitors/Users/Buyers, for the purpose of sending advertising or informational mailings containing information about discounts, future and current promotions and other events of the Seller, about the transfer of the Order for delivery, as well as other information directly related to the Site Visitors/Users.
1.6 The Seller may refuse the User/Buyer to place an order unilaterally without explaining the reason.
2 Order processing and execution times
2.1 The Seller ensures the availability of the goods presented on the Site in its warehouse. Photos, descriptions/characteristics accompanying the goods do not claim to be exhaustive and may contain errors.
2.2 In the event that the goods ordered by the Buyer are not available in the Seller's warehouse, the latter has the right to exclude the specified goods from the Order / cancel or replace them with another with the Buyer's consent, notifying the Buyer thereof by sending a corresponding e-mail message via mail or any messenger that the Buyer left when ordering through the website, or by calling the Online Store manager.
2.3 The Buyer bears full responsibility for providing false information, which caused the Seller to be unable to properly fulfill its obligations to the Buyer.
2.4 In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the goods were paid for, or in another manner agreed upon by the Parties, and may also be left on the Buyer's personal account and used for subsequent orders.
2.5 The Buyer has the right to adjust the composition of the Order until the order has been transferred for packaging. The Buyer must clarify the terms of transfer for packaging with the Manager by sending a message to the messenger or calling. The Manager must confirm the fact that the order is still subject to correction in terms of terms, and only after that it will be possible to make changes.
2.6. Orders in the Online Store can be placed by all Users who accept the terms of this agreement.
2.7 The Buyer's order can only be placed through the website's shopping cart.
2.8 After the order is processed by the manager, the Buyer receives a notification by phone or any messenger or by e-mail that the order has been accepted. The letter contains preliminary information, which includes the following data:
Preliminary list of goods.
Order number
Shipping address (for international orders)
Miscalculation in US dollars (for international orders)
Suma
Payment details.
2.9 In the event of the absence of the ordered goods in the Seller's warehouse, indicated by the Buyer when placing the order, including for reasons beyond the Seller's control, the Buyer is notified by phone or by sending an e-mail, according to the data specified when registering or placing the Order. The Buyer has the right to agree to accept the goods on the terms (for example, in the quantity available from the Seller, at a changed price), change the Order and replace the goods with similar ones in terms of their properties, or cancel this item of goods in the order. In the event of no response from the Buyer within 2 calendar days, the Seller reserves the right to remove the missing goods from the order, or cancel this Order.
2.10. After the order is shipped, the buyer can track its delivery through the Nova Poshta application, having previously installed the Nova Poshta application on the phone; if such actions are not possible, the buyer can request the TTN of the shipped order from the manager.
2.11 The buyer has the right to make changes to the order with the manager's consent before the order has been sent for packaging.
2.12. The actual terms of receipt of the Order by the Buyer depend on the availability of the goods in the Seller's warehouse, on the Buyer's payment for the goods (when paying on account), as well as on the delivery terms of the Courier service chosen by the Buyer.
3. Order delivery
3.1 The goods ordered by the Buyer are delivered/received in the following ways:
By courier services (the list of courier services is presented on the website in the Payment and Delivery section)
3.2 The delivery area of the goods presented on the website is not limited to the territory of Ukraine, and extends to most countries of the world, except for those to which delivery is not possible according to the legislative norms of Ukraine.
3.3 Delays in delivery of goods are possible due to unforeseen circumstances that occurred through no fault of the Seller.
3.4 Delivery of the order is paid by the Buyer. The cost of delivery by Courier Services is determined by the internal policy of the delivery services and depends on the volumetric or physical weight of the order, the geographical location of the Country / city / town of delivery.
3.5 The Buyer understands and agrees that the Seller is not responsible for the quality of delivery of the order by Courier Services. In the event of damage or loss of goods as a result of delivery, the responsibility lies with the Courier Service and all possible disputes and disagreements are resolved within the framework of the relationship between the Buyer and the courier service.
4. Order payment
4.1 The price of the goods is indicated on the Site in hryvnias, for international orders the price is converted into the currency of the buyer's country at the actual exchange rate of the NBU on the date of the intention to pay for the order.
4.2 The price of goods for international orders may vary depending on changes in the exchange rates of the National Bank of Ukraine.
4.3 The Order Amount consists of the cost of all ordered goods, as well as delivery if it is an international order.
4.4 The price of the goods on the Site may be changed unilaterally by the Seller. However, the price of the goods already ordered by the Buyer is not subject to change.
4.4 Methods of payment for goods by the Buyer:
4.4.1. in the transport company upon receipt of the goods (postpaid) under the conditions of a prepayment of 30% or more and in agreement with the manager
4.4.2. by transfer to the account (the bank commission depends on the selected bank). In case of payment for the order through the terminal or at the cash desk without indicating the sender's full name, it is necessary to declare the exact amount paid (without rounding, with kopecks) to the manager who accepted the order.
4.5 The Buyer can pay for the order immediately after receiving a message on a mobile phone, messenger and e-mail.
4.6 The amount indicated in the invoice is preliminary and may change in the absence of any goods in the order. The final amount of the order is the amount after all changes that have been agreed with the manager.
4.7 The Buyer can pay for the order at any bank branch, or at a self-service terminal, or by transfer from a card account via the Internet.
4.8 To identify the payment, the Buyer is recommended to notify the manager about the payment via the messenger where correspondence regarding the order is sent, or via the mail where correspondence regarding the order is sent, indicating the Last Name and First Name, order number and payment receipt.
4.9 If the order was paid for by a preliminary invoice and at the time of collecting the order, it turned out that there was no item in the Seller's warehouse, the overpayment amount can be used as follows:
4.9.1. Refund of funds to the Buyer's card account.
4.9.2 Replacement with a similar product in color or characteristics.
4.10. The Seller has the right to provide discounts on goods. Types of discounts and promotional codes, the procedure and terms of accrual are determined by the Seller independently and are indicated on the Site in the "Delivery and Payment" section or other advertising method (media), including the Instagram social network, and may be changed by the Seller unilaterally.
5. Return of goods and money for goods
5.1 The manager who accepted the order deals with the issues of returning and exchanging goods, as well as incomplete order completion. If any defects/damage/inconsistency/absence of goods are found in the order, the Buyer must notify the manager within 3 days of receiving the order. All applications are considered with supporting photos or videos (except for the situation of the absence of goods). The application consideration period is 7 days.
5.2 Based on the Law on Consumer Protection and Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994 (Appendix No. 3 - list of goods), all perfume and cosmetic products are included in the list of goods of proper quality that are not subject to return (exchange) to the store.
5.3 All goods are checked for visible damage before shipment, without violating the integrity of the packaging.
5.4 If the goods are damaged during transportation, the Buyer shall file a claim with the Courier Service. We are not responsible for the quality of the goods delivery. By default, all parcels are insured for the full value before being sent by courier services.
5.5 If the Buyer receives a product that does not match the one presented on the website, he has the right to exchange it for the required product or to receive a refund. The Buyer sends the received incorrect product back at the Seller's expense. The Seller also sends the required product back at its expense.
5.6 In the event of the absence of any item in the order, the Buyer has the right to demand the missing item or a refund for the missing product, in connection with which the availability of stock for this product will be recalculated. If surpluses are detected, the missing product will be sent by the Buyer at the expense of the Seller, or the cost of the product will be transferred to the Buyer.
6. Confidentiality and protection of personal data
6.1 In accordance with the Law of Ukraine "On Personal Data Protection" dated June 1, 2011 No. 2297-VI, by placing an Order in the Online Store, the Buyer gives the Seller consent without any reservations to the processing of personal data, and confirms that he has been informed of the rights established by the Law of Ukraine "On Personal Data Protection", the purpose of data processing, the possibility of changing the purpose of processing your personal data, access to the personal data of third parties, and the granting by the owner of personal data of partial or full right to process personal data.
6.1 The purpose of processing (also collecting) the Buyer's personal data is to ensure the implementation of relations in the field of satisfying the social needs of individuals in goods, works, services, the provision of services for technical maintenance, repair and diagnostics of goods, relations in the field of trade in accordance with the types of activities of the owner of the personal data of individuals whose personal data are processed in the course of economic activities, civil, economic, legislation, legislation on consumer protection.
6.2 The Buyer confirms and agrees that the Seller has the right to use the information: to fulfill its obligations to the Buyer, including transferring information to third parties involved in the process of fulfilling the Order and fulfilling other terms of the offer, to evaluate and analyze the operation of the Site, to inform the Buyer about promotions held by the Seller and for other purposes.
6.3 The Seller has the right to send advertising and informational messages to the Buyer.
6.4 The Seller undertakes not to disclose information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of a contract with the Seller to fulfill obligations to the Buyer.
6.5 It is not considered a breach of obligations to disclose information in accordance with reasonable requirements of law.
6.6 The Seller is not responsible for information provided by the Buyer on the Site in a publicly available form.
6.7 The Seller has the right to record telephone conversations with the User/Buyer. In this case, the Seller undertakes to: prevent attempts at unauthorized access to information obtained during telephone conversations and/or its transfer to third parties who are not directly related to the execution of Orders, in accordance with the Law of Ukraine dated 02.10.1992 No. 2657-XII "On Information".
7. Final provisions
7.1 The Terms and Conditions of the online store for each Buyer come into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order and payment for the order by the Buyer and are valid until the Parties fully fulfill their obligations under these Terms and Conditions.
7.2 The online store and the services provided by it may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive or other work without mandatory prior notice to the Site Visitors.
7.3 The provisions of the legislation of Ukraine apply to the relationship between the User/Buyer and the Seller.
7.4 In case of any questions or complaints from the User/Buyer, he/she must contact the Seller by phone or other available means. The Parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to a judicial body for consideration in accordance with the current legislation of Ukraine.
7.5 The court's finding of invalidity of any provision of these Terms and Conditions shall not entail the invalidity of the other provisions.